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Returns & Exchanges

  • In the event that you need to return an item, please contact us within thirty (30) days of receiving your package. Refunds will be issued in the form of original form of payment Original invoice has to be provided
  • Bikes and Wheels cannot be returned. Exchanges must be within 14 days of delivery or receiving. Product must be in new, unused condition and subject to a 30% restocking fee. 
  • Demo Bicycles and Demo Wheels have a 1 year warranty from date of purchase 
  • All items must be returned in new and unused condition with all parts, original tags, and packaging materials within 30 days of purchase. 
  • Used items will not be accepted by Playtri Delafield
  • All Shoes are subject to a 15% restocking fee
  • Due to health concerns, is unable to accept any returns of nutrition, supplements, consumable food products, swim items, this includes but is not limited to swim suits, goggles, fins, and paddles.
  • All cancelled orders are subject to a 3% restocking fee. Other fees may apply for packing/unpacking costs, shipping costs etc,.
  • All return items are subject to a 30% restocking fee 
  • All Special-Order & Sale items are final sale. A Special Order is an item that Playtri does not actively stock or sell and specifically orders from a manufacturer or distributor for a customer.
  • Playtri does not refund shipping charges 
  • Playtri does not compensate for return shipping charges 

Follow these instructions to return any Online purchase by mail.

  • Make a photo copy of your original invoice for your records. Send us the original only!
  • Circle the item(s) that you are returning for store credit or exchanging on the bottom portion of the invoice and note the specific reason why.
  • Pack and seal your return or return's securely, in the original packaging if possible, and include the original invoice. Packages must be returned prepaid -- we do not accept C.O.D. deliveries. 
  • Important...We recommend you Insure your return for the proper merchandise dollar amount, this covers you in the event the package is lost or damaged by the post office.

    Send Returns To:

    Playtri Delafield
    2736 Hillside Dr
    Delafield, WI 53018
    Attn: Returns

    • Note: We reserve the right to refuse a refund in full on any damaged returned merchandise on behalf of the post office or shipping company for uninsured returns. (All Special orders and closeout specials are non-refundable.)

    For questions please email us or call us (262) 646-7308